Your question might be here! Check out our Frequently Asked Questions below to help give you a better understanding of our courses and procedures.
Will I receive an American Heart Association card?
No, only the American Heart Association can issue their card. They are a private company just like we are. We are competitors, as is the Red Cross. We all teach by the guidelines set forth by Emergency Cardiovascular Care (ECC) and the International Liaison Committee on Resuscitation (ILCOR). I have been an American Heart Association instructor for 28 years, so I teach to AHA standards and designed this course to follow all their guidelines.
Are your courses available in Spanish?
Yes, all the courses are available in Spanish. The videos will still be in English, but you can easily convert the text to Spanish. At the top of page or very bottom of the home page where you will see a Spanish flag- Espanol, and an American flag- English. Just click on the word Espanol and the site will be converted to Spanish language.
Can you renew your CPR certification online?
Yes, absolutely. An online CPR certification renewal is convenient and quick providing you with the latest information in CPR and First Aid. All our class lessons were created in 2020. So you can be sure you are not getting outdated training.
How long is my certification good for?
Your card will be good for 2 years from the date of your certification. But the great thing about online CPR certifications is you can revisit our site and watch the CPR and First Aid videos as many times as you like. Of course, feel free to share these lifesaving skills with your family.
How will I get my certificate?
After passing the test. You will be given a link to pay for your certificate. Your certificate will be available instantly upon completing your payment. We will send you an email with a downloadable link. You can then download your online certification and forward to your employer if necessary.
Do you have a CPR and First Aid manual?
Yes we do. We have a comprehensive CPR and First Aid manual that supports all the video training in the course. The manual can be downloaded to your computer so you can print it out. It is a great addition to the training for current or future reference.
Can I retake the test?
Yes! You can retake the test as many times as you need to, until you pass. You’ll also have the option to find out which test questions you missed. This will help prepare you for your retest. Our online CPR training is about you learning all the correct actions to take in a first aid emergency.
Can I just take the training for free even if I’m not getting the certificate?
Yes! After you take the training and pass the test, you will have the option to pay for your certificate. You don’t need a CPR and first aid certification to be a hero for your family and friends. Statistics show 4 out 5 cardiac arrests occur at home with family. Yet 70% of the public say they are unsure of what to do. Just having this lifesaving training will give you the skills and knowledge the could make all the difference in a medical emergency.
Remember: The online CPR class is free. You don’t pay until you’re ready to get your CPR certificate.
Can I skip the course and jump ahead to the test?
No. You must take the course in order to receive a certificate. We don’t want you to miss an important change or update in the latest CPR and First Aid guidelines. Even though perhaps you have done this many times over the years, the time invested in reviewing and getting a different CPR instructors perspective will be time well spent.
How long do your courses take?
The full CPR, AED and FIRST AID course video duration is about an hour, depending on your knowledge. Each video is short, they are designed to be direct, to the point and easy to understand. Don’t forget we have created a CPR and First Aid guide for you to download and review. We would love to get your feedback regarding our online CPR training.
Can you accommodate large groups for school districts?
Absolutely. We frequently work with schools and businesses to train their staff. We just ask for a purchase order and then we issue a unique coupon code to the employer. When the employee completes the course, takes and passes the test, they then go to the checkout where they would normally pay to receive their CPR, AED & First Aid certificate but instead apply the coupon code and the course is then free to the employee. We will bill the employer when all the staff have completed the online training.
We’re adding more FAQs as we go. If your question is not listed please contact us via our webform or call 1-888-705-2184.